This Privacy Policy is an electronic record under the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws or rules relating to data protection in India (collectively, “Data Protection Laws”). It does not require any physical or digital signature.
This Privacy Policy explains how Mithila Softech Private Limited (“Mithila Softech”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects information of its users, Users, and visitors (“User”, “you”, or “your”).
It applies to all persons or entities who access, register, or use any of our software solutions, including VidyalayBox, or our websites, demo versions, applications, or related online services (collectively, the “Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
By visiting, accessing, or using the Platform and/or providing your information, you expressly consent to our collection, use, processing, transfer, and disclosure of your information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use the Platform. You may choose not to provide certain information; however, this may limit our ability to provide services or support.
We collect information that is necessary to provide, improve, and secure our services. This may include:
a. Information provided by Users or Users:
Institutional and administrative details such as name, designation, school/institution name, contact number, email address, billing address, and payment details.
Information provided while subscribing to or registering on the Platform, such as login credentials (username, password).
Any correspondence or queries shared with us via email, web forms, or support channels.
b. Automatically collected information:
When you visit or use our Platform, we may automatically collect certain information such as:
IP address, browser type, operating system, device type, access time, and referring URL.
Usage data such as pages visited, time spent, and actions performed within the Platform.
c. Cookies and tracking technologies:
We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings.
1. To create and manage your account on the Platform;
2. To provide access to our software and services, including VidyalayBox;
3. To process transactions, subscriptions, payments, and refunds;
4. To communicate with you regarding product updates, demos, technical support, or customer service;
5. To improve and customize our services based on usage data;
6. To comply with legal and regulatory obligations;
7. To prevent fraud, unauthorized access, or misuse of the Platform.
We will not sell, rent, or trade your personal information for commercial gain.
We may share your information only under the following circumstances:
a. With service providers and partners:
We may share information with third-party vendors, hosting partners, payment processors, or contractors who assist us in operating the Platform, processing transactions, or providing customer support; strictly on a need-to-know and confidential basis.
b. For legal or regulatory purposes:
We may disclose information if required by law, regulation, court order, or governmental authority, or to protect our rights, safety, or property.
c. In case of corporate transactions:
If Mithila Softech undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to this Policy.
We ensure that all such recipients are bound by contractual obligations to maintain confidentiality and implement adequate data protection measures.
You will occasionally receive e-mail updates from us about services related information and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message or write to us requesting for an opt out at:
We maintain reasonable and appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store payment card information on our servers.
While we implement strict security measures, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such external sites. Users are encouraged to review the privacy policies of those websites before sharing any information.
You have the right to:
1. Access, review, or correct your personal information held by us;
2. Withdraw consent to processing (subject to contractual and legal limitations);
3. Request deletion of your information, except where retention is required by law.
To exercise these rights, please contact our Grievance Officer (details below).
Upon receipt of a valid request, we will take reasonable steps to address it in accordance with applicable law.
We use cookies to enhance your browsing experience. Cookies store small pieces of information on your device to remember your preferences and help us analyze Platform performance.
We may also maintain server logs to collect statistical data such as IP addresses, browser types, and timestamps. This helps us monitor system performance and detect technical issues.
Our Platform is intended for use by educational institutions and authorized personnel only. It is not directed toward minors. If we become aware that we have inadvertently collected information from a minor without consent, we will delete it promptly.
You have the right to access, review, amend, delete, suppress, modify or rectify your Information, or request to correct/amend/remove the Information or object to use of the Information by writing to us at ____________. We may verify your identity before conducting the changes.
We take reasonable measures to remove/delete your information upon request but we may not ensure deletion of any residual or archival copies in our systems or any residual or archival copies made by third parties without our knowledge and consent.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. Once the information is no longer required, it will be securely deleted or anonymized.
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts at Patna, Bihar.
We reserve the right to modify or update this Privacy Policy from time to time to reflect legal, technical, or business developments. Updates will be posted on our website with the effective date. Continued use of the Platform after changes indicates acceptance of the revised Policy.
If you believe that we have not adhered to this Privacy Policy, please write to our Grievance Officer (details below). Please write in detail of the breach and we promise we will investigate your complaint and resolve it promptly within a time period not exceeding one month.
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer is specified below:
Name: ANKIT KUMAR
Email ID: ankit@mithilasoftech.com
Address: 5th Floor, Maurya Lok Complex B-Hub, Block A, Fraser Road Area, Patna, Bihar 800001
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